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Customer FAQs
Any order placed over $99.00 being shipped to a US address qualifies for free standard or ground shipping via FedEx, UPS or USPS. Otherwise a 7.99 flat shipping rate is applied. International Shipping is a discounted flat rate of 59.00 We currently only ship to USA, Australia, Canada, United Kingdom For more please view our Shipping & Delivery page.
If you have submitted your payment using a Credit Card or PayPal, you have up to 24 hours to cancel orders. Due to the time sensitive nature of these requests, we suggest you contact us promptly. We cannot guarantee cancellation of any order after this 24hr window. We do not offer order cancellations for any or all items purchased through third party payment providers including but not limited to Sezzle, Afterpay ect.. Alternatively, see our contact page where you can message, call or chat live during operational hours.
All orders are "Final Sale". We do not accept returns, however, returns are accepted for exchange only if you recieve the wrong item or proven defected by manufacturer. We provide first class video, images and product numbers of items being packed shipped to support return disputes. If there are any issues with your item/s please contact us within 3 business days of delivery at or 877-589-4648
Yes. Merchandise in transit from Luximit to the delivery address is insured against accidental damage. Allowing you to make any claims necessary with the postal carrier.
If a customer is unable to receive a package that is due to be delivered and this package is returned to us. Within 48 hrs our customer care team will contact you about re-shipping the order back to you once the order has been returned to our facility. If we cannot contact you concerning your order or the delivery is returned to us a second time, you will be refunded minus a 35% processing and restocking and fee and shipping charges.
If your package was sent to an old or incorrect address which was provided at checkout, we would encourage you to get in contact with the address and attempt to locate your package. Please visit your account via our website to ensure your addresses are up to date and the correct address is selected as your default address..
If you receive a damaged or incorrect item, please reach out to our Customer Service team within 3 days after delivery and we will be happy to assist. Have your order number ready so Customer Service can resolve the situation as quickly and easily as possible. Damaged or incorrect items are eligible for exchange. The item must not be worn or used and in it's original condition with tags.
In the unfortunate incident that you are unable to locate your delivered package, then please reach out to us as soon as possible at with your order and contact details. A team member will investigate the matter and provide any delivery details needed. Luximit does not accept liability for stolen mechandise.
Contact us anytime and a team member will be with you with 24 hrs.
Contact us via email:
Contact us via phone: 877-LUXIMIT (877) 589-4648
Contact us via mail:
1401 W Fort St
P.O. Box 32464
Detroit, MI 48232